1. Make sure your photo has good lighting – enough to see the details of your loved one’s face, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details!
2. A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears and forehead. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product!
3. Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.
Can I preview how my product will look?
Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.
Do you crop the photos for me?
We crop the photo for you! Just send us a high-quality, head-on photo of your loved one and we’ll crop out the background details so only the face is featured on your product!
If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.
Will the ink crack or fade over time?
We use a process called sublimation. Our apparel is defined as “no feel.” This means you cannot feel any ink or cracking on your custom products since the product itself is dyed.
How long does it take to receive my product?
Typically, it takes about 4-5 days for personalized products to be produced and then the order will be prepared for packaging & shipping. Once shipped, USPS will deliver continental US orders in 7-9 business days. International shipping times vary based on the destination.
Please note that during the holidays our production time may vary.
Do you ship internationally?
We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.