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Order Information

How much does shipping cost?

Each order’s shipping cost is calculated during the checkout process. You can review the options and final shipping costs before completing your purchase in the store. The shipping carrier varies by country. The minimum shipping fee will be $5.99 for domestic order, $7.99 for international order..

How long will it take to ship my order?

Orders typically arrive within 5-20 business days. Shipping times vary based on the product and destination. To view estimated shipping times for your orders, please visit the Shipping Policy

Page here: https://animalskind.com/pages/shipping-policy
Why have I not received an order confirmation?

If an order was placed and processed successfully, you should have received an automated order confirmation via e-mail. Please check your Spam/Junk mailbox ...

What is the status of my order?

You can keep track of your order by visiting TRACK ORDER

My tracking number isn’t working.

Tracking numbers can take 1-5 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact customer service via support@animalskind.com

I want to cancel my order?

Since our orders are custom produced, your order is only eligible to be cancelled within 02 hours of placing the order. Kindly send us an email at support@animalskind.com with email title: "Need to cancel/ change my order - [Your order number]"

Payment & Delivery

I forgot to enter my discount code?

When you make a purchase, you accept the price stated. Unfortunately, we cannot apply a discount code or reimburse you once you have completed your order.

My order shows it is being returned to sender, what now?

If an item could not be delivered for any reason, the item would be sent back to the indicated return address.

The following are common reasons for items returned to sender:

  • The address does not exist or is incorrect

  • The addressee has moved without providing a forwarding address

  • The item is refused by the addressee

    Please recheck your shipping address in the confirmation email before reaching out to us: If the shipping address is correct, please Contact Us and we’ll do our best to get this sorted for you.

    If the shipping address is incorrect, we request a re-shipping fee to resend your order.

  • The tracking shows my order as being delivered, but I haven’t received it?

    We’re sorry to hear that you haven’t received your order. So we can look into this for you please make sure you've done the following.

  • Carrier may have placed it in a safer location, please check: Mailbox, Porch, Garage, Any area out of potential weather hazards ,Exterior doors and any locations where the package could be placed

  • Check your mailbox again as some packages come separately from your regular mail.

  • Check with others in your house that may have accepted it.

  • If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping

  • In rare cases, package may show as 'delivered' but could take additional 24 hours.

    If you still can’t find your parcel please Contact Us asap with your order information; including order number, email and shipping address and one of our agents will assist you right away.

  • What payment methods do you accept?

    We currently accept the following forms of payment:

    Credit Cards: We accept Visa, American Express, Mastercard, and Discover

    PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.

    How secure is my payment?

    We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

    On credit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.
    Why is my card getting declined?

    There may be several reasons why a transaction does not go through. We recommend checking the following list of possible reasons and reaching out to your credit card issuer/bank for further information

    Insufficient funds: Check the funds available in your bank account.

    Card is expired: Check the expiry date shown on your credit or debit card.

    Withdrawal limit exceeded: You may have reached a daily limit for a single vendor that could be set up by your card issuer or bank. Contact your bank for further information or retry the following day.

    Card is blocked: Please try again in 30 minutes. If that doesn’t help, contact your bank or try adding a new card.

    A technical error occurred: Please retry the process at a later time.

    Bank declined the transaction: Please contact your bank for more information.

    SIZE CHART

    PLEASE NOTE THAT RETURNS/REFUNDS CANNOT BE ACCEPTED FOR PURCHASE OF THE WRONG SIZE FOR ALL PRODUCTS.

    STRICTLY FOLLOW OUR SIZE GUIDE AND CHECK MEASUREMENTS CAREFULLY. 

    Tolerance: +/-1 inch

    Have any questions?
    Email us at support@animalskind.com and we'd be happy to help!

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